Last updated October 21, 2019
GENERAL INFORMATION COLLECTED
We administer exercise incentive programs on behalf of insurers and companies seeking to promote the benefits of physical activity to their members or employees. To administer these programs, we receive, store and transmit information that includes the following personally identifiable information (together referred to as "Information" or "information"):
All information is encrypted both in transit and on our servers, which in turn are protected by firewall and other security measures.
COLLECTION OF ADDITIONAL INFORMATION
We may request access or permission to collect the following additional information, either continuously or while you are engaging with the mobile application(s) which is related to our incentive program ("Application"):
MOBILE DEVICE DATA
We capture certain of your device information on our Diagnostics screen under Settings such as your mobile device ID number, model, and manufacturer, version of your operating system, version of the Application you are running, available memory and permissions provided to the Application. This device information is stored in our server logs.
We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
INFORMATION PROVIDED BY THIRD-PARTIES
We may also receive information from third parties in one of the following ways:
DATA FROM CONTESTS, GIVEAWAYS, AND SURVEYS
We may collect other personal information you may provide when entering contests, giveaways or responding to surveys.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
The Application(s) uses third party services that may collect information used to identify you. The following third party services are used (you may view their individual privacy policies by clicking on the name of the service):
From time to time, we may offer you the opportunity to receive information regarding products, services, and information from third parties that we believe may be of interest to you. You may opt to receive such information through a link which you may voluntarily click or through making a specific request to share your information with such third party. If you opt to receive such information by clicking the link or granting consent, we may share your information with the third party. We, and/or the third party, will always include the opportunity to withdraw consent. If you notify us at [email protected], we will stop providing such third party any access to your information. You should contact the third party directly to stop receiving additional materials based on information provided before your consent was withdrawn.
SALE OR BANKRUPTCY
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Information you provide to us is accessible through the portal website and the Application. At any time you may access this information through the “My Account,” “Payment Account,” “Change Status” and “My Clubs” functions in the Member Portal to make changes or modify permissions you have previously given us.
You can request to discontinue use of the Application(s) by contacting us. After you request to discontinue use of our Application(s), you will not be able to access your account information or sign in. You can reinstate your account at any time providing you are eligible to participate in the program as determined by your insurance provider or employer.
We may retain certain information associated with your account for analytic and record keeping purposes to enable program reporting to your insurer or employer. On termination of the program, however, all Information will be deleted or anonymized as more fully described below.
You may add or update your information and close your account.
You may choose not to provide us with any information, however this may limit or prevent you from using our Application(s) or some of its features.
You are able to control what emails and messaging you receive from us. We reserve the right to send you communications relevant to your use of our Application(s) including, but not limited to service notifications, technical issue alerts, and administrative messages, without providing you the opportunity to opt out of them.
You may choose to accept or reject cookies through your browser for our sites. Please note that refusal to accept cookies from our sites will prevent you from using various features.
Cookies are small data text files that are stored on your computer’s hard drive if allowed by your Web browser. You can control which cookies you accept or reject through your browser settings.
Information you provide to us and data collected by the Application(s) may be used to serve relevant content to you. We may use data you provide in a form, cookies, beacons, geolocation and other technologies to collect information about your fitness activities and use this information to provide tailored messaging approved by your health insurance provider or promotions that match your needs or interests.
We take administrative, technical, physical and other measurers to safeguard your information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. We also take precautions to protect user data offline. All Information is encrypted on our servers. The servers in turn are protected by firewall and other security measures. Our employees, consultants, and independent contractors who need Information to perform a specific job (for example, a Member Services representative) are granted access to Information and are required to lock their station when not present.
All of our employees, consultants and independent contractors are kept up-to-date on our security and privacy practices. Every quarter and whenever new policies are implemented, our employees, consultants and independent contractors are educated and reminded about the importance of keeping your data secure and safe at all times. The servers which contain Information are stored in a secure environment.
When you choose to provide information to other parties, the information you share may be visible to other users and can be read, collected, or used by them. You are responsible for the information you choose to submit in these instances. For example, if you list your name and email address in a posting, that information is public. Please exercise caution when sharing information or when using any of these features.
We make it easy for you to keep your information accurate, complete, and up-to-date. We will retain your information for the longer of (i) the period during which the incentive program is offered by your insurer or employer or (ii) the period required by law. Upon the expiration of the retention period, we will either destroy your information, or provide it to the insurer or employer that sponsored the program. We may retain anonymized data for analytic and auditing purposes. However, such anonymized data will not include any Information.
We do not provide services to anyone under the age of 18. We do not knowingly collect Information from children under the age of 18. If it is discovered that a child under the age of 18 has provided us with personal information, we will immediately delete this data from our services. If you are a parent or guardian of a minor and are aware that your child has provided us with personal information, please contact us to allow us to take necessary action.
Our websites and Application may contain links to other sites. If you click on a third-party link, you will be directed to that site. These external sites are not operated by us. You are strongly advised to review the privacy policies of these websites before sharing any information with them. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We do not collect information from individuals located outside the United States.
Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year, e.g. requests made in 2018 will receive information regarding 2017 sharing activities. To obtain this information from us, please email [email protected] with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Not all information is covered by the "Shine the Light" requirements and only information on covered sharing (if any) will be included in our response.
Advanta Health Solutions, Inc.
550 Broad Street, Suite 804
Newark, NJ 07102